3-1-1 Citizen Contact Center

If you have a question, complaint, concern or need a city service, our citizen services advocates can take action or connect you to the right person.

Whether you want to report a pothole, find out about the next trash pickup, or thank a city employee for a job well done, dial 3-1-1 from a landline in the city. If you are outside the city limits or are using a cell phone, call 757-727-8311. Our advocates are here from 7 a.m. to 11 p.m. every day, and after-hours calls are routed through police.

You can also use email or these forms to:

Hampton was the first locality in Virginia to establish a centralized 3-1-1 call center offering around-the-clock access to city services and information. You will reach a local person you can talk to, who can help with everything from grass complaints to inspection requests.


Frequently Asked Questions



More FAQs


Check the city's database of common questions and answers about city services.