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3-1-1 Customer Call Center
Whether you want to report a pothole, find out about the next trash pickup, or thank a city employee for a job well done, dial the 3-1-1 Customer Call Center. If you live outside the city limits or are using a cell phone, call 757-727-8311.

You can also use email to:

Hampton was the first locality in Virginia to establish a centralized 3-1-1 call center offering around-the-clock access to city services and information. Customer advocates (call-takers) can help with everything from grass complaints to inspection requests.

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Frequently Asked Questions
Check our database of common questions and answers about city services.

    Contact Us
    3-1-1 Customer Call Center

    Ph: 3-1-1 (inside city)
    Ph: 757-727-8311 (cell or outside city)
    Fx: 757-727-8300

    7 Days a Week
    7 a.m. - 11 p.m.

    David McCauley
    311 Director

    Ph: 757-727-8311