• A client/server environment which includes a highly complex network architecture.
• An iSeries server running General Financial applications that co-exists on the City's main network.
• An Intel Platform that integrates Windows 2000 and XP Operating Systems.
• Desktop technology that includes PC hardware, software, printers and related equipment.
• Fiber Optic Cable, DSL, Wireless LAN, T1s, and dial up modems linking city departments to the City's main network.

• Microsoft NT/2000/2003 Servers.
• Ethernet 10/100 Topology.
• IPX & TCP/IP Protocol.
• Enterprise Anti-Virus Control System.
• Enterprise File Backup and Recovery System for all Servers.
• Microsoft Exchange Server providing message-based services.
• Internet access via desktop computer.

• 311 Customer Call Center: OurTown Automated Work Request System
• Assessor's Office: ProVal (CAMA) Computer Aided Mass Appraisal System for Real Estate
• Clerk of Courts: CMS, FMS, RMS, RIS State Supreme Court Systems
• Clerk of Courts: Jury + Jury Management System
• Codes Compliance: Accela Permits Plus Permits Inspection System
• Commonwealth Attorney: Lotus Notes Based System (VCAIS) Virginia Commonwealth Attorneys Information System
• Economic Development: ACT and ARES Contact Management with Real Estate Overlays
• Finance and Human Resources: Infinium Payroll and Human Resources System
• Finance and Budget: New World Systems Financial Application
• Fire: Firehouse Application
• Fleet Management: Fleet Anywhere Fleet Management System
• Health Department: VISION Client Tracking System
• Information Technology: Intuit Track-IT Problem Management and Help Desk System
• Library: Dynix Library, Media Catalog and Inventory Management System
• Neighborhood Office: Community 20/20, GIS ArcView
• Parks & Recreation: Class Facilities and Program Registration System
• Planning: MS Access - Central Database of Zoning Codes
• Police: OSSI Computer Aided Dispatching & Criminal Justice Information System
• Public Works Engineering: ESRI Geographical Information System
• Public Works Operations: Arc GIS, Map and View
• Public Works Operations: GBA Master Series Facilities and Infrastructure Management Software
• Public Works Traffic Engineering: Streetwise Traffic Control System
• Risk Management: Database Design Risk Management System
• Sheriff: OSSI Jail Management System
• Social Services: Harmony Client Tracking System
• Treasurer & COR: Custom Developed Systems for State Income, Estimated Taxes, Business License, Excise Taxes, Refunding, Billing, Debt SetOff, Motions for Judgement, Remittance Processing, and Batch Tally / Fund Mapper

The IT Department supports over 1300 Workstations in approximately 50 different building locations throughout the City. Support is provided for all hardware, software, printers and related equipment. Microsoft products are the standard desktop application. New PCs are installed with Windows XP and Microsoft Office applications.