User Support

The Department of Information Technology provides technical hardware and software assistance to City departments that do not have their own support personnel within their department. Support and maintenance functions are provided by the Help Desk staff and the Application Support staff.

Help Desk

Decision Support technicians staff the IT Help Desk and respond to employee questions and requests for service. Technical Support Staff respond either over the telephone, with personal on-site help, or through email.

The Help Desk staff use a standard Software Application to track requests for service. The system also provides information on the status of each request and allows Help Desk staff to prioritize their responsibilities in order to respond in the most efficient manner possible.

Application Development / Support

Application Developers provide support for many of the City's IT applications. Enterprise-wide programs such as Financial and Human Resources applications are supported along with many other specialized site-specific applications.