In the Hampton Division of Fire and Rescue, our highest priority is the well-being and satisfaction of our citizens and customers. We take pride in providing exceptional customer service and making sure every interaction leaves our customers feeling valued and heard. "WE CARE," reflects our commitment to treating every customer with kindness, respect, and empathy. We are dedicated to putting our citizens first, because we truly care about their safety and well-being.
Mission
“We protect life and property for our community through fire response, emergency medical services, and community risk reduction.”
We provide a high level of protection to our community by responding to fires, providing emergency medical services, and reducing risk through community engagement. We strive to safeguard lives and property by utilizing modern technology and training our personnel rigorously. We believe in creating a safe and secure environment for our residents, and therefore, we are committed to developing and maintaining strong partnerships with local agencies and organizations. Our goal is to be prepared for any emergency situation and to deliver exceptional service to our community.
Vision
“To preserve and elevate our international recognition as an accredited combination fire and rescue organization and leader in public service excellence.
We shall accomplish this through the mutual dedication of career, volunteer, and civilian personnel committed to meet the mission of the organization.”
Our aim is to maintain our global prestige as an accredited combination fire and rescue organization, and uphold our status as a distinguished provider of public service. Our approach will be driven by the collective commitment of our career, volunteer, and civilian members who strive to fulfill our organizational objectives.
Our core values revolve around seven principles that guide everything we do: Accountability, Integrity, Respect, Trust, Collaboration, Creativity, and Customer Service. We firmly believe that accountability and integrity build the foundation of any successful organization. Respect and trust are integral to building meaningful relationships with our members, community, and stakeholders. Collaboration and creativity drive innovation and enable us to respond effectively to the evolving needs of our customers. Finally, customer service is at the heart of everything we do – we strive to exceed expectations and provide exceptional support to our members and citizens. By upholding these values, we are committed to fostering a positive and productive work environment for all stakeholders.