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1. How can I reach your 3-1-1 Customer Call Center?

If you are calling from the City of Hampton, simply dial 3-1-1 on your touch tone or rotary dial phone. From outside the city of Hampton, please dial (757) 727-8311. The call center is available from 7 a.m. to 11 p.m., seven days a week.

2. How can these Curb Drop Inlets (CDIs) and yard drains get blocked up and not flow properly?

Trash, litter, and debris left or thrown in the street will flow to the yard drain or CDI and can block it up. Leaves and grass that are swept or raked into them is the major reason they block up and flood.

3. What are Curb Drop Inlets (CDIs) and how do they fit into the drainage system?

Curb Drop Inlets (CDIs) are the openings in the curb and gutter that take street water and connect to drainage pipes under the ground. These pipes lead to the large ditches which empty into our creeks, rivers, and the Chesapeake Bay.

4. What happens when the CDI or yard drain is blocked and cannot flow properly?

These drains are the first part of the system to take storm water runoff. If they are blocked with leaves, grass, trash, or debris, flooding begins immediately and can cause serious damage to homes and property.

5. What if I find a broken CDI frame or top of a yard drain with a missing or broken grate?

Report any of these problems immediately so that the city can repair or replace it as necessary. Also, report any person damaging or dumping things into CDIs or yard drains so appropriate action can be taken. Please call the 3-1-1 Customer Call Center at 3-1-1 (local) or (757) 727-8311.

6. Whom should I call to request repair of the grate or frame of a catch basin or yard drain, cleaning of a catch basin, or to report illegal dumping into a catch basin?

Report any of these problems immediately so that the city can repair or replace it as necessary. Also, report any person damaging or dumping things into CDIs or yard drains so appropriate action can be taken. Please call the 3-1-1 Customer Call Center at 3-1-1 (local) or (757) 727-8311.

7. Who takes care of cleaning leaves and debris out of the CDIs and yard drains?

Drainage crews for the city inspect, repair, and clean the CDIs and yard drains as needed to make sure they are free flowing to accept storm water.

8. Why can't I dump trash, chemicals, oil, or other things into the CDIs or yard drains?

Not only is it illegal, but these drains feed the system that goes directly to the Chesapeake Bay so dumping affects the entire region. Please dispose of all chemicals, oil, trash, and other waste through the proper collection programs.