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1. How can I reach your 3-1-1 Customer Call Center?

If you are calling from the City of Hampton, simply dial 3-1-1 on your touch tone or rotary dial phone. From outside the city of Hampton, please dial (757) 727-8311. The call center is available from 7 a.m. to 11 p.m., seven days a week.

2. If a curb and gutter section is replaced at a street intersection, is a handicap ramp automatically installed?

Yes, any time the curb and gutter is replaced at a corner intersection a handicap ramp should be installed.

3. What determines if a handicap ramp needs to be repaired or replaced?

If the ramp is off-grade (unlevel) enough to be a tripping or safety hazard it should be repaired or replaced. Repairs to a handicap ramp are considered a priority and receive quick response.

4. Who is responsible for repairing, replacing, or installing a handicap ramp on private property, in a shopping center, or at a business?

The property management company or the owner of the property would be responsible for the repairs, replacement, or installation.

5. Whom should I call to either request that a handicap ramp be installed (sidewalk must intersect with a roadway at an intersection) or an existing ramp be repaired?

Call the 3-1-1 Customer Call Center. If you are calling from the City of Hampton, simply dial 3-1-1 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. The call center is available from 7 a.m. to 11 p.m., seven days a week to assist you.

6. Why are handicap ramps necessary at intersections of the sidewalk and the street?

Any sidewalk that intersects with a roadway at an intersection must have a handicap ramp installed in compliance with the American's with Disabilities Act (ADA) and city standards. These ramps are valuable safety features to those disabled and visually impaired citizens in the City of Hampton.

7. Why do some of the old handicap ramps have a smooth concrete surface and the newer ones have a rough surface?

The newer handicap ramps have a pea gravel or pea stone surface that makes it easy for the visually impaired to identify the ramp. It lets them know that there is a ramp and an intersection of the roadway in front of them. All new ramps are required to have the rough surface under the American's with Disabilities Act (ADA).