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1. How can I obtain a copy of the city's Street Resurfacing Plan?

See our Tentative Street Resurfacing Plan page.

2. How can I reach your 3-1-1 Customer Call Center?

If you are calling from the City of Hampton, simply dial 3-1-1 on your touch tone or rotary dial phone. From outside the city of Hampton, please dial (757) 727-8311. The call center is available from 7 a.m. to 11 p.m., seven days a week.

3. How does Streets and Roads handle filling and repairing potholes?

Repair crews follow routes each working day looking for and repairing potholes they find and those that have been reported by residents. All routes, and called-in tickets, are completed within five working days. Emergency repairs of large or dangerous potholes are repaired right away.

4. What are these cracks in the street in front of my home and what causes them?

Asphalt cracking can be caused by many things. Water getting under the streets surface, oil and toxic chemicals can cause damage to the street surface. Asphalt could be getting old and reaching its life expectancy. There could also be a weak sub-base supporting the street in that particular area.

5. What can I do if I think a pothole in the road caused damage to my vehicle?

All potholes should be avoided so damage will not occur. Potholes are considered a natural occurrence and normally claims of damage are not approved unless the city had prior knowledge of the pothole. If you want to file a claim with the city for damage, you will need to contact our Risk Management Office at (757) 727-6617 so that they can investigate the claim.

6. What usually causes a pothole in the street?

Water gets below the surface of the asphalt or concrete expands and causes a pothole. This process is accelerated during the cold months and is even worse following a winter storm.

7. When reporting a pot hole or cracked pavement, what type of information should I provide the 3-1-1 call taker?

Give the call taker the exact location of the pot hole, its size, depth (if known), and whether or not the road is concrete or asphalt.

8. Who decides when a street needs to be resurfaced?

Many factors are considered when deciding if a street needs to be resurfaced. Each year a portion of city's streets are resurfaced with capital project funds. After all data is gathered and studied, the streets division manager makes the final decision.

9. Whom should I call to report a pothole or cracked pavement that needs to be repaired?

Call the 3-1-1 Customer Call Center. If you are calling from the City of Hampton, simply dial 3-1-1 on your touch tone or rotary dial phone. From outside the City of Hampton, please dial (757) 727-8311. The call center is available from 7 a.m. to 11 p.m., seven days a week to assist you.