Show All Answers

1. How can I reach your 3-1-1 Customer Call Center?

If you are calling from the City of Hampton, simply dial 3-1-1 on your touch tone or rotary dial phone. From outside the city of Hampton, please dial (757) 727-8311. The call center is available from 7 a.m. to 11 p.m., seven days a week.

2. How often will the city repair the street shoulder in front of my house?

Most shoulder areas are inspected on an annual schedule and are regraded when needed.

3. What if the shoulder is damaged by a vehicle during the year?

Contact the city through the 3-1-1 Customer Call Center; we will look at the damage and repair or regrade the shoulder if needed.

4. What type of gravel should I use in my driveway?

We recommend crusher run or 21A stone as they are the most commonly used materials for gravel shoulders and driveways.

5. Who is responsible for maintaining and repairing the city owned alley at the rear of my property?

Unless there are homes that front an alley, and the alley must be used to access these homes, alleys are not maintained by the city. Maintenance and repair is otherwise the responsibility of the individual homeowner.

6. Whom should I call to report a road shoulder that needs to be repaired?

Call the 3-1-1 Customer Call Center. If you are calling from the City of Hampton, simply dial 3-1-1 on your touch tone or rotary dial phone. From outside the City of Hampton, please dial (757) 727-8311. The call center is available from 7 a.m. to 11 p.m., seven days a week to assist you.

7. Why won't the city come and put gravel in my driveway?

Although the city may own and maintain a right-of-way in front or your driveway, the actual driveway is not considered a city maintained right of way. Your driveway is the private entrance to your property therefore it is the homeowner’s responsibility for repair. If the city does work and disturbs the entrance we will repair it.