Show All Answers

1. Can I rake my leaves or grass into the street for the sweeper to pick up?

No, leaves and grass are only collected by Solid Waste in clear plastic bags. Sweeping leaves and grass into the street is a violation of the city ordinance, can cause flooding if the curb and gutter gets blocked, and is unsightly in the neighborhood.

2. Do I call for a street sweeper if there is debris in the street?

Debris in the street falls into two categories depending on what is there. Small debris like nails, glass, rocks, dirt, sand, and small debris from an auto accident is handled by the sweepers. Large debris such as mattresses, boxes, bags, building materials, and other large items have to be collected by Solid Waste with a bulk trash truck.

3. Does the city sweep parking lots?

The city will only sweep city owned parking lots. All private parking lots, private streets, shopping centers, and commercial or business properties are swept by private companies.

4. How can I reach your 3-1-1 Customer Call Center?

If you are calling from the City of Hampton, simply dial 3-1-1 on your touch tone or rotary dial phone. From outside the city of Hampton, please dial (757) 727-8311. The call center is available from 7 a.m. to 11 p.m., seven days a week.

5. How is street sweeping scheduled and what day is my neighborhood scheduled to be swept?

There are 16 street sweeping routes that are run each week. You can contact the 3-1-1 Customer Call Center or the street sweeping Hot Line at (757) 726-2820 to find out the day your neighborhood will be swept. If your scheduled sweeping day falls on a holiday, your street will be swept on the Friday of that week.

6. How should I prepare to have the area in front of my house swept?

Make sure that your garbage can, recycling bin, any vehicles you have, basketball goals, bulk trash, bags of leaves, or other items are not in the street so that the sweeper can sweep all the way to the curb. Items can be damaged if left in the street and the sweeper operator cannot do a complete job sweeping around these items.

7. What if my scheduled sweeping day falls on a day when severe weather like a hurricane or snow storm occurs?

Street sweeping is suspended on days when severe weather occurs. If we are unable to sweep your street due to the weather we do not make up the missed day but simply sweep your street the following month.

8. Which streets are swept in the street sweeping program?

All arterial and residential streets that have curb and gutter are swept once a month. Streets without curb and gutter are not swept in the program nor are private streets.

9. Whom should I call to either report small debris in the street or to report that the street sweeper missed sweeping my street?

Call the 3-1-1 Customer Call Center. If you are calling from the City of Hampton, simply dial 3-1-1 on your touch tone or rotary dial phone. From outside the City of Hampton, please dial (757) 727-8311. The call center is available from 7 a.m. to 11 p.m., seven days a week to assist you.

10. Why does Hampton sweep the streets?

Street sweeping is a part of our Storm Water Management Plan. Sweeping the streets removes tons of debris and litter that would otherwise end up in the Chesapeake Bay. It also keeps our neighborhoods cleaner and looking good.