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1. Who should I call for the following: overflow, sewer odor, requesting repair or replacement of manhole cover or clean-out cap?

Call the 3-1-1 Customer Call Center. If you are calling from the City of Hampton, simply dial 3-1-1 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7 a.m. to 11 p.m. seven days a week to assist you.

2. How can I reach your 3-1-1 Customer Call Center?

If you are calling from the City of Hampton, simply dial 3-1-1 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7 a.m. to 11 p.m. seven days a week to assist you.

3. What is an overflow and where do they normally occur?

An overflow in a sewer line normally occurs from a manhole in the street. A sewer manhole is normally in the middle of the road and is the access point to the main sewer line. Overflowing sewer manholes need to be reported to the Customer Call Center at 3-1-1 immediately.

4. What causes the manhole to overflow?

Manholes normally overflow during periods of heavy rain when excess water gets into the sewer system or when the main line gets stopped up. City Wastewater crews are putting liners in all sewer manholes to control the flow of excess water into the system. Normal sewer function does not cause manholes to overflow. Please report any sewer overflow right away to the Customer Call Center at 3-1-1.

5. How would I know if the overflow was from a sewer manhole or from a drainage manhole?

Sewer manholes are normally found in the middle of the street and drainage manholes are close to the curb. A sewer overflow would be dirty in color and have an odor while a drainage overflow might not. Report any overflow to the city for us to investigate.

6. Can I have an overflow from the sewer pipe in my yard?

Overflowing sewage in your yard from your line is due to a stoppage in the line. The overflow will probably be coming from the clean-out on your sewer line. You can contact us between 7 a.m. and 11 p.m. and we will respond and investigate the problem.

7. Does an overflow of the sewer system pose a health risk to me?

Anytime raw sewage is overflowing caution needs to be taken to keep people and pets out of the waste. When city crews respond they will assess the risk and take all appropriate steps to ensure the public safety.

8. What do I do if there is not an overflow or a stoppage, but I smell a sewer odor?

We ask that you report any odor or smell you suspect is sewage to the Customer Call Center at 3-1-1. We will investigate and take any corrective action necessary.

9. Who do I call to get a manhole cover or a clean-out cap repaired or replaced?

City Wastewater crews make these repairs and/or replacements during normal working hours during the week. You can contact the Customer Call Center at 3-1-1 to request this service.

10. What kind of information do I need to give the city when I report an overflow?

Your name, address, telephone number, location of your tap or the manhole if you know, and whether sewage is flowing in the street or your house.