What is a “cloud-based environment?”
This is a shorthand general description for computer applications and services that reside on network servers accessed through the internet, instead of local servers on the city’s network. The cloud-based environment avoids the need to synchronize files across multiple devices and simplifies access to current messages and files from both desktop and handheld/mobile devices.

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1. What is Office 365?
2. Is that bigger than my current email quota?
3. What is a “cloud-based environment?”
4. How will I access my e-mail and calendar?
5. Will I be able to access my email via the web, tablet and/or smartphone?
6. Is my information safe “in the cloud”?
7. When will the e-mail migration happen?
8. Will my email address change?
9. Will my password change?
10. How will I change my password on the new system?
11. Do I need a new email client?
12. Will the new system have spam filtering?
13. Will mailbox and calendar sharing permissions (delegates) be migrated or will they have to be set up again?
14. I check my mail using my iPhone/iPad. Will that work with the new system?
15. I check my mail using web mail. What will change for me?
16. Will Outlook web access work differently for people using browsers other than Internet Explorer?
17. Can I move my existing mail to the new server?
18. What about my archived mail / PST files?
19. Will all my contacts, notes, etc., be transferred?
20. What do "Free" and "Busy" mean in the calendar?
21. Will the connection between my computer and the cloud server be secure?
22. Will my username and password be handled securely in the cloud?
23. Will my data be handled securely in the cloud?