Show All Answers

1. Who should I call to report a missed bulk trash pick-up?

Call the 3-1-1 Customer Call Center. If you are calling from the City of Hampton, simply dial 3-1-1 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7 a.m. to 11 p.m. seven days a week to assist you.

2. Who should I call to report flooding and drainage system stoppages?

Call the 3-1-1 Customer Call Center. If you are calling from the City of Hampton, simply dial 3-1-1 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. The call center is available from 7 a.m. to 11 p.m., seven days a week to assist you.

3. Can I recycle old batteries?

Batteries – including alkaline and new lithium-ion batteries - are not included in any of the city's recycling programs. The city recycling program also does not accept food remains of any kind, needles or syringes, styrofoam and plastic bags, paint cans, aerosol cans, and some other items. Visit the city's solid waste page for more information on recycling. Or, go to the Virginia Peninsula Public Service Authority website.

4. Who can I call to report a street light that is not working or is damaged?

Call the 3-1-1 Customer Call Center. If you are calling from the City of Hampton, simply dial 3-1-1 on your touch tone or rotary dial phone. From outside the City of Hampton, please dial (757) 727-8311. The call center is available from 7 a.m. to 11 p.m., seven days a week to assist you.

5. Who should I call to report a pothole or cracked pavement that needs to be repaired?

Call the 3-1-1 Customer Call Center. If you are calling from the City of Hampton, simply dial 3-1-1 on your touch tone or rotary dial phone. From outside the City of Hampton, please dial (757) 727-8311. The call center is available from 7 a.m. to 11 p.m., seven days a week to assist you.

6. I’m starting an excavation or demolition project on my property and need to know where my underground utilities are, how do I find out?

Always call before you dig. You can reach Miss Utility at va811.com or by calling 811. Miss Utility provides a free utility marking service.

Miss Utility Website

7. I found utility markings on my property. What do they mean?

Miss Utility has an online property search where you can look up what projects are being conducted in your area.

Miss Utility Online Property Search